Frequently Asked Questions

What forms of payment do you accept?

We accept cash, check, major credit cards, and Paypal.

What is your guarantee?

We guarantee you will be completely satisfied with our workmanship, appearance, and conduct or you won’t have to pay. We would appreciate the opportunity to make anything unacceptable right.

What if I have a tint on my window?

If you are aware of plastic tint being present on the inside of any of your windows, please let us know and we will be sure to use materials that will not damage the tint.

Do I have to be home?

You do not have to be present when we clean the windows. We have gained the trust of many clients over the years who have allowed us in their homes. We can provide references who will attest to our honesty and also our responsible conduct in the unlikely event should anything go wrong.

Do you only clean regular glass?

We clean mirrors, glass shower doors and solar panels as well. In addition we can clean plastic and plexiglas panels, however, unless you specifically mention that you would like us to, we will not do so.

What if its raining or might rain?

We always plan to keep our appointments if it is drizzling or the rain is not significantly affecting our work. If the rain is seriously hindering our efforts or it is evident that it will during the course of the day, we may either suggest postponing the appointment or doing the insides and whatever outsides we can and finishing up within the next week. Ultimately, you are the ‘boss’ and you can make the call.

What if I have taped something on the window?

An abundance of taped advertisements on a window can triple the time required to clean the window, or worse. To keep the cost of service consistent we may work around ads at our discretion.

What about suction cups?

We often find items, sometimes glass or crystal, hanging on windows with suction cups. Because we can’t guarantee the ability of the suction cups to work after putting them back up, we would prefer to leave them down.

What if I have something in front of a window?

We are willing to move what is necessary to clean your windows safely and effectively, however, if we must move an excessive amount we may need to add a charge for this. Please remove any items from or near the windows that you would rather handle or that you are concerned may be damaged.

Do I have to supply any materials?

Absolutely not! We have all the cleaning products, tools, and ladders needed to complete the job safely and effectively.

What if I need one of the rooms at a certain time?

We generally work from top floor to bottom, inside to outside, but please let us know if you would like us to clean in a specific area first to free it up for what you need to do.

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If you can’t find the information you need above, call Dan Wagner Window Cleaning on (570) 630-0326 or E-mail Us from our contact page with your query and our friendly team will look after you.

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