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Aug, 2013

What’s Included in Window Cleaning?

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What is included in window cleaning? This is a question that may have as many answers as respondents. And I’ve found, as a professional window cleaner in the Scranton area for 27 years, that what my customers expect varies to the point where I am wise to explain beforehand what my standard service includes. Among residential window cleaning contractors, I find from speaking and connecting on line with them, that some focus mainly on the glass itself, and a good cleaning of frames, sills, and screens demands an extra charge. […]

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Does Personal Appearance Really Matter?

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We are now thirteen years into the 21st century and there is greater diversity in personal appearance almost everywhere every year. So when I ask the question “does personal appearance really matter?” I know I need to be specific: does it matter period? Does it matter to me? Does it matter to the people I clean windows and provide other services for? Of course I have my personal opinions. However in this installation I am most concerned with both the deepest impressions that are left upon my customers and the […]

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What is more important?

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I have come to realize there is a regular need to remind myself, as I’m servicing people’s homes, of what is more important. To be more specific, is what my customer expects from me, what I want out of my job, or what I think the customer needs the most important issue requiring my thoughts and energies. From a completely practical standpoint a service business owner should want prospects to seek him out. Generally speaking, one seeks out a luxury service, such as residential window cleaning or power washing, either […]

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