20

Dec, 2013

The Competition- Friends or Foes?

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Very few people involved in a service or sales business enjoy the luxury of having no competition. And often when you’ve kind of cruised through the years with very little competition, you’ll eventually find out someone is catching enough attention from your target market to make you take notice as well. How does one deal with the potential of losing market share or having to work harder to maintain a level of customer base that is desirable? There are many different ways business owners react to competition. They range from […]

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23

Oct, 2013

What’s Included in Window Cleaning Prices?

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Many feel that the price of a service, the end product brought to their door, simply includes parts and labor, so to speak. While that is part of the story, there is a whole lot more involved in the prices that professional cleaning companies- window cleaning included- quote a homeowner or business owner. Here are some factors beyond simply performing the function of window cleaning that make up professional pricing: Quality materials make for quality work. Someone with enough time and determination can do a great job with a store-bought […]

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6

Aug, 2013

What’s Included in Window Cleaning?

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What is included in window cleaning? This is a question that may have as many answers as respondents. And I’ve found, as a professional window cleaner in the Scranton area for 27 years, that what my customers expect varies to the point where I am wise to explain beforehand what my standard service includes. Among residential window cleaning contractors, I find from speaking and connecting on line with them, that some focus mainly on the glass itself, and a good cleaning of frames, sills, and screens demands an extra charge. […]

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Does Personal Appearance Really Matter?

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We are now thirteen years into the 21st century and there is greater diversity in personal appearance almost everywhere every year. So when I ask the question “does personal appearance really matter?” I know I need to be specific: does it matter period? Does it matter to me? Does it matter to the people I clean windows and provide other services for? Of course I have my personal opinions. However in this installation I am most concerned with both the deepest impressions that are left upon my customers and the […]

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What is more important?

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I have come to realize there is a regular need to remind myself, as I’m servicing people’s homes, of what is more important. To be more specific, is what my customer expects from me, what I want out of my job, or what I think the customer needs the most important issue requiring my thoughts and energies. From a completely practical standpoint a service business owner should want prospects to seek him out. Generally speaking, one seeks out a luxury service, such as residential window cleaning or power washing, either […]

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